Complaints
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OUR RESPONSIBILITY TO YOU
As a regulatory College, our primary concern is that Registrants
provide you with competently fabricated dental appliances in a
professional and ethical manner.
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YOUR COMPLAINT PROCESS
If you are concerned about any aspect of the service provided to
you by your Dental Technician, talk first to your Dental Technician,
the owner or manager of the laboratory that provided you with the
service, or to your Dentist or Denturist. Many concerns are the result
of poor communication or misunderstanding, and can often be resolved by
discussion.
It you remain unsatisfied, or irrespective of the outcome if you
feel that the matter is so significant that it should be reviewed by
the regulatory body, please submit your complaint in writing to the
College. Your letter should include:
- Your name, address and phone number
- The name of
the Dental Technician, (or the laboratory if you do not know the name
of the Dental Technician) involved in fabricating your dental appliance
- The name of the Dentist / Denturist involved (if applicable)
- The nature of your complaint
- The dates of any services you received.
The Registrar will then confirm receiving your complaint, and deliver it to the Inquiry Committee.
FIRST STEP
THE INQUIRY PROCESS
See the Inquiry Process document in PDF format (36K).
The Inquiry Committee will conduct a preliminary investigation
into the matter and will contact the registrant, provide him or her
with a copy of the complaint, and ask for comments on the matters you
have raised. If after considering all the information, the Committee
decides that the complaint has substance, it has several ways it can
proceed. The Committee may, for example, request that the Registrant
agree to a reprimand and/or to certain conditions and terms set out in
a formal agreement called a Consent Order. Most complaints are resolved
by the Inquiry Committee.
SECOND STEP
THE DISCIPLINE PROCESS
In the event that a Registrant does not agree to the terms
suggested by the Inquiry Committee, or if the Inquiry Committee decides
that the matter should proceed to a formal hearing by the Discipline
Committee, the Registrar will issue a Citation to initiate a formal
Hearing . A Hearing may involve legal counsel, witnesses, a court
reporter, and the taking of sworn evidence. At the conclusion of a
Hearing the Discipline Committee has the authority to impose a fine, or
place terms and conditions on a Registrant's practice. It may also
suspend a Registrant, or cancel the registration of the Registrant.
APPEAL PROCESS
If at any point, in the course of review of your complaint you
are not satisfied with the process, or the conclusions arrived at by
either the Inquiry or Discipline Committees you have specific review
and/or appeal options. For further information on the process please
call the Registrar, and /or refer to the Health Profession Act,
[sections 26-40] and the Dental Technician Bylaws [sections 44- 48]
CIVIL ACTION OPTIONS
The College's authority is limited to that provided in its
legislation. A regulatory college does not have the authority to
require a Registrant to provide compensation for any harm or financial
loss that is alleged to have occurred. Nor does the College have the
authority to require any organization that employs a Registrant to
discipline the Registrant.
You should seek legal advice if you are claiming compensation against a Registrant.
For further information please refer to our Inquiry Process Brochure (in PDF format, 36K). or contact the Registrar, at registrar@cdt.bc.ca
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